Write to us at [email protected]. Every message gets read and we answer within two business days.
What to Include
Reporting something wrong on the site. Tell us the page and what is inaccurate. If it is a figure, tell us where you saw the correct one. We check and correct, and we do it whether or not the operator involved pays us anything.
A problem with a casino. We cannot recover your money and we will not pretend otherwise. What we can do is check whether other readers have reported the same thing, log it against that operator, and reflect it in the review if a pattern appears. Send the operator name, the date, the amount, and what they told you.
A question about a review. Ask. If we tested something and did not publish the detail, we will tell you what we found.
Operators and partners. Reviews are not for sale and rankings do not move for commission. If you want a factual correction to a review of your site, send evidence and we will update it. That is the only conversation available.
What We Cannot Help With
We are not a regulator, a dispute service, or a legal adviser. We cannot force an operator to pay you, cancel a self-exclusion, or recover funds sent to a fraudulent site.
For gambling support, contact Gambling Help Online on 1800 858 858, free and available 24 hours a day. That line is staffed by counsellors and it is a better first call than us for anything about your own play.
For complaints about unlicensed operators serving Australians, the Australian Communications and Media Authority accepts reports through its website.
Legal and Privacy
Copyright and DMCA notices go to [email protected]. See our DMCA Policy for what a valid notice must contain.
Data access and deletion requests go to [email protected]. See our Privacy Policy for what we hold and how long we keep it.
Nexplay PO Box 4127, Sydney NSW 2001, Australia