Contact Nexplay

Write to [email protected]. Every message is read and answered within two business days.

Where to Send What

SubjectAddressTypical response
Corrections, questions, feedback[email protected]2 business days
Copyright and DMCA notices[email protected]5 business days
Data access or deletion requests[email protected]30 days
Operator correction requests[email protected]2 business days

What to Include

Something wrong on the site. Name the page and what is inaccurate. If it is a figure, tell us where the correct one appears. We check and correct, and we do it whether or not the operator involved pays us anything.

A problem with a casino. We cannot recover your money and will not pretend otherwise. What we can do is check whether other readers have reported the same thing, log it against that operator, and reflect it in the review if a pattern appears. Send the operator name, the date, the amount, the payment method, and what support told you.

A question about a review. Ask. If we tested something and did not publish the detail, we will tell you what we found.

Operators and partners. Reviews are not for sale and rankings do not move for commission. If you want a factual correction to a review of your site, send evidence and we will update it. That is the only conversation available.

What We Cannot Help With

We are not a regulator, a dispute service, or a legal adviser. We cannot compel an operator to pay you, cancel a self exclusion, or recover funds sent to a fraudulent site.

For anything about your own gambling, Gambling Help Online on 1800 858 858 is free, confidential and staffed 24 hours a day by counsellors. That is a better first call than us.

For complaints about unlicensed operators serving Australians, the Australian Communications and Media Authority accepts reports through its website. That leads to enforcement against the site rather than your money coming back, and it is still worth doing.

Postal

Nexplay PO Box 4127 Sydney NSW 2001 Australia